Responsible Gaming
Gaming Should Be Entertainment
At BitStarz, we believe that online gaming should be an enjoyable form of entertainment. It is never a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. Remember, the house always has an edge, and no strategy guarantees winnings.
Age Verification
BitStarz is strictly for players aged 18 years or older (or the legal gambling age in your jurisdiction). We verify all player ages during registration. If you are under the legal age, you must not use our services. Parents and guardians: please monitor your children's online activities.
Warning Signs of Problem Gambling
Are you concerned about your gambling habits? Check if any of these apply to you:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with larger amounts than intended
- Spending more time gambling than planned
- Hiding gambling activity from family, friends, or partners
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or going into debt to gamble
- Feeling anxious, irritable, or restless when not gambling
- Failed attempts to reduce or stop gambling
- Gambling to escape problems or emotional distress
- Lying about the amount of time or money spent gambling
If you identify with any of these signs, please reach out for support immediately.
Self-Help Tools & Protections
BitStarz provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
- Loss Limits: Set maximum loss limits to control your spending
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Time-Out: Take a temporary break from your account (hours to days)
- Self-Exclusion: Voluntarily exclude yourself from your account for an extended period (weeks to years)
You can manage these settings in your account settings or contact our support team for assistance.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, please contact one of these trusted organizations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support services for Australians
- Lifeline Australia: 13 11 14 – Crisis support available 24/7
United Kingdom
- GamCare: www.gamcare.org.uk – Free support and information
- GamStop: www.gamstop.co.uk – National self-exclusion scheme
Canada
- Responsible Gambling Council: www.responsiblegambling.org
United States
- National Council on Problem Gambling: www.ncpgambling.org – 1-800-GAMBLER (1-800-426-2537)
International
- Gamblers Anonymous: Online and in-person support groups worldwide
Need Help? Reach Out Today
If you're struggling with gambling, please know that help is available and recovery is possible. Don't suffer in silence. Contact one of the support organizations listed above or speak with a healthcare professional. Your wellbeing is important to us.
Remember: Seeking help is a sign of strength, not weakness.